Tag: process

The Insider

My observation of air travel is that if there is one significant impact on a flight, there are guaranteed two additional impacts. An example: if my gate changes at the last moment, it is quite likely that departure from the gate will be delayed, followed by a further delay on the tarmac. Unexpected changes in… more

October 20, 2026 3 Comments

The Mario Meeting

Review season. You start your career thinking the review is the most important milestone of the year, but as an individual, you only see part of the picture. Everyone cares about the compensation (base salary, bonus, and stock). That’s the data they care about, but where did this pile of compensation come from? Who decided… more

July 6, 2026

Become the Consequence

I am of the opinion that when you start a new role, not a new job, a new role that you have not done before, it requires a minimum of three years to become good or competent at that role. This window of acclimation grows with the complexity of the role. I’d suggest that while… more

November 4, 2025 3 Comments

So You Want to Be Promoted, Pt. 2

(You should read Part 1 first) The elephant in the room. You are wondering why I am putting so much of the burden of being promoted on you. You have a boss. Aren’t they responsible for doing all this work? Shouldn’t they understand job levels and the intricacies of the promotion process? Yes, they should.… more

October 28, 2025

So You Want to Be Promoted, Pt. 1

My expectation early in my career was that promotions just showed up. You worked hard, and you figured out how to get along with your teammates. Every year or so, my boss would have a one-off conversation with me and alert me that I had a new role along with increased compensation. This hands-off cycle… more

October 14, 2025 1 Comment

Management via Worry and Crisis

Your manager has a default management mantra. You see it when they are not paying attention and a problem – large or small – presents itself. It’s the sound and shape of their first reaction. Their default reaction. And after a few months, everyone knows their mantra. Here are a couple of my least favorite… more

June 18, 2020 4 Comments

The One About Process

In this episode, we talk about process being documented culture. How do we keep all the plates spinning? Who are good plate spinners? Why are there plates in the first place? This and more is answered in this episode of The Important Thing. Enjoy it now or download for later. Here’s a handy feed or… more

March 11, 2019 2 Comments

How to Recruit

From a recruiting perspective, the best engineering manager I’ve worked with established her reputation with two hires. It went like this: ME: “We need to build an iOS team, and while we have talented engineers, we don’t have time to train the current team on iOS, it’ll be faster to hire.” HER: “Great, who should… more

September 6, 2016 15 Comments

The Old Guard

Dunbar’s Number is a favorite blunt diagnosis for the pains that affect rapidly growing teams. The number, which is somewhere between 100 and 250 describes a point at which a group of people can no longer effectively maintain social connections in their respective heads. What was simple from a communication perspective becomes costly. What was… more

October 15, 2014 15 Comments