Tag: customers

So You Want to Be Promoted, Pt. 2

(You should read Part 1 first) The elephant in the room. You are wondering why I am putting so much of the burden of being promoted on you. You have a boss. Aren’t they responsible for doing all this work? Shouldn’t they understand job levels and the intricacies of the promotion process? Yes, they should.… more

October 28, 2025

The Product Engineer

If you work for a company that builds primarily consumer software, there are, hopefully, three groups of humans who believe they are accountable for the product. They are: Engineering. They build the product. Design. No, they build the product. Product Management. No, really… they build the product. Do you see the issue? You have three… more

March 17, 2025 11 Comments

Bits, Features, and Truth

There’s a meeting going on right now. It’s a cross-functional meeting, which means that not only are multiple departments in the organization represented, but multiple expertise types, attitudes, and agendas as well. The cross-functional nature of this meeting means a program manager is present and they are likely serving in their role as translator. See,… more

March 29, 2010 9 Comments

Joe

Actual conversation. DSL has been off for over 12 hours and that’s about my limit. There’s only so long I can do without a fresh set of bits, so I break down and do my third least favorite thing to do… call customer support. Customer support frustrates me because of the well-designed ability to do… more

August 17, 2006 8 Comments

What To Do When You’re Screwed

Cabel Sasser of Panic dropped a shirt off with me shortly before my first presentation at WWDC. For those of you still using Lynx, the shirt reads, “Hi, I make macintosh software.” While Jimmy Eats World was ripping the tunes at the WWDC campus bash, I proudly wore the aforementioned shirt all over the campus.… more

July 10, 2004 12 Comments

Beta is Dead

ed: Reading this article in the context of the recent rise and fall of Orkut service might give you the impression I’m pissed at the Orkut folks. Nothing could be further from the truth… I actually wrote this article late last week. Thing is, I don’t think I’m the target demographic for such services (looking… more

January 26, 2004 9 Comments

Apple 2003

The Apple Luxury Tax column generated a huge amount of discussion. In fact, in preparation for a response, I printed out the comments and the final page count was just under twenty pages. Jesus, folks like to discuss all things Apple. There were many issues that I wanted to comment on, but upon reading and… more

January 2, 2003 11 Comments