A consistent by-product of periods of intense building (software, a book, a team) — really anything where I am heads-down focusing on the craft — is that all the utilities and habits surrounding building said craft get scrutiny. Why? Because small imperfections or inefficiencies stand out when my brain is in build-it mode. Put simply,… more
The Head of Product, Customer Service, and the CTO of Slack were sitting in the front row at an important conference. This was peak Slack; we were all the buzz, the fastest-growing enterprise software company in history. The conference speakers were singing out praises, and at that precise moment, Slack was down. Again. I wish… more
Each Slack team I’m on has a different set of humans building their own unique communication culture. I’m actively on six teams: Work, Leadership, Destiny, two private nerd Slacks, and a private family Slack. Three out of my six teams have 100+ active humans, 100+ channels, and are high traffic with hundreds to thousands of… more
Tick tock. Morning. Sit down at the desk. Hit the spacebar and wake up the displays. Calendar first. What is happening today, and how do I need to prepare? Any last-minute edits? Conflicts? New meeting additions to the day? Ok, which meetings are unfamiliar? Look at attendees—map names to the organizational chart. Assess political machinations.… more
There’s a lot of Slacking on the planet right now. The essential practices of shelter-in-place are forcing us to rethink how we get work done especially when that work is dependent on a vast amount of interconnected humans. Pre-Pandemic, one of my opening pitches to current and future customers as the VP of Engineering for… more
The arrival of Slack1 changed my communication regimen. On top of Slack being the primary means of communicating at Slack, the Leadership Slack at 3000+ members represents a daily part of how I communicate. There are a great many ways to get in touch with me. With the establishment of Slack as a primary means… more
I just finished the pitch letter for the third book. Unlike the prior two books, the next book is primarily based on material never published before. My goal is to finish the third book of the leadership trilogy this summer which means a fall publication. Yeah, we’ll see. Enough about the future, let’s review this… more
I’m actively a part of five different Slack teams. The four teams other than Slack HQ1 fall into two distinct profiles: Social: A couple of dozen of humans all hanging in a single channel. There may be other one-off channels created, but the vast majority of the message traffic lands in #general (or equivalent) or… more
This is the original version of this post. There’s a brand new one designed how Slack works in 2022. I’m leaving this one as a historical artifact. Each Slack team I’m on has a different set of humans building their own unique communication culture. I’m actively on six teams: SlackHQ, Leadership, Destiny, two private nerd… more
Earlier this year, I ran a survey to get ideas about how leaders could mobilize. 1311 of you filled out the survey which mean I’m certain the results are full of good ideas and inspiration. It also means I have to mine them. An obvious mobilization tactic was a mailing list. Sure, it’s old school,… more
