Being computer literate means getting asked to help. I’m happy to help. I believe the less you fear your computer, phone, or tablet, the more you’ll get out of it, so, absolutely, How can I help you?
However, this free tech support does come at a cost. I have a system for evaluating a problem which is accompanied by colorful inner monologue. The following flowchart explains both the details of how I triage a problem, how I might fix it, and how and why I’m likely to swear while I’m helping.
Download the larger version.
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