I’ve been hating on status reports for a long time and it comes from my first knee-jerk reaction when my manager asked for one. My unspoken thought was, “Why, wait, what?” I didn’t understand big companies, I didn’t understand politics and bureaucracy, all I understood was that it felt like a waste of time to… More

At some point in the last year there was too much email. I’ve considered myself a competent manager of email and to-dos for much of my career, but the quantity of email that needed my attention exceeded a heretofore unknown ceiling and I began to understand how the smallest parts of my inbox policy could… More

When I do speaking gigs, I open with a few questions to get to know the audience. I’m looking for a couple of key demographic numbers to gauge how much to focus on and tune different themes in any given talk. I ask: How many self-identified Apple people? (Typography jokes = ok.) How many engineers?… More

A long time ago, there was a big fight between Engineering and Marketing regarding the name of a new 1.0 product. I was not there, but the fight went something like this: Engineering: “So what are we going to call the product?” Marketing: “We’re not sure yet. The focus group data isn’t complete.” Engineering: “A… More

Mad. Furious. Instantaneous rage. I’m not proud to admit it, but there is a short list of seemingly inconsequential events that give me blind, piercing rage. It’s an embarrassing list that I cannot fully share, but here’s a few: When a single key on my keyboard is slowly failing. When you chew with your mouth… More

You have a job and it has a name. A name of convenience. It exists so that when someone asks, “What do you do?” you can simply say, “I am a software engineer” rather than saying, “Well, there are these things called computers and computers run software and humans write software and I am one… More

On the list of ways to generate a guaranteed negative knee-jerk reaction from an engineer, I offer a single word: process. Folks, in order to make sure that we hit our ship date, we have a new bug triage… process. You’ve heard the groans and you’ve seen the rolling eyeballs and made the fair assumption… More

I don’t want to write this article. I believe there is no way to provide advice about listening without sounding like a touchy-feely douchebag. But I’m going to write this article because there is a good chance that your definition of listening is incomplete, and what I consider to be obvious and simple ways to… More

A few years ago I wrote a piece that romanticized the state of the sky falling. The article is not about fixing disasters, it’s about preventing them, but no matter how much you prepare, disasters happen. The romance surrounding disasters is history speaking. When the disaster shows up and you see it, no one but… More