What social networks like Facebook really offer is empathy in the aggregate — an illusion of having captured the mood of entire families and friend networks from a safe, neutral distance. Then they turn around and offer advertisers a read on more than a billion users at once. Buzz Andersen — a tech veteran who has worked for Apple, Tumblr and Square — told me that in Silicon Valley, “empathy is basically a more altruistic-sounding way of saying ‘market research.’ ”

(Via Amanda Hess on the New York Times.)

Our actions or inaction help determine the direction the world takes. If we quickly accept a new normalized state of being in order to avoid the discomfort of being frustrated or angry, we put ourselves in a dangerous position of inaction. If you let your mind say that everything will be okay, tune out, and coast back to a relaxed state of mind, no change is ever going to come of the world.

(Via Quartz)

Quattrociocchi has published a series of papers (awaiting peer-review) that analyze the rigidity of “echo chambers.” His findings suggest that people, not social networks, have been their driving force. We commonly sort ourselves into rigidly like-minded groups—and stay there.

(Via Quartz)

A third reason for the prevalence of conformity is that we tend to prioritize information that supports our existing beliefs and to ignore information that challenges them, so we overlook things that could spur positive change. Complicating matters, we also tend to view unexpected or unpleasant information as a threat and to shun it — a phenomenon psychologists call motivated skepticism.

(via hbr.org)

It is difficult to measure the internal cost of energy lost to process because no one measures the energy of organizations. No one can really quantify the costs energy-sucking people and tasks exact from your people. Instead, you see the costs indirectly: In the defection of your stars, in the recruits you didn’t land, and in the direct advice and feedback you’re not getting because the truth-tellers are reporting to energy vampires.

(Via hbr.org)

The MoMA acquires the original emoji:

(Via NYTimes.)