This is such a great article!

As Pascal commented above, these are some of the same techniques I use to communicate with my patients as a physician. The basic rule of trust is the most important thing to me. If the patient doesn't trust me, they are more inclined to lie or leave vital details out that can help with the diagnosis. And without trust, the patient is more likely to be more noncompliant with their treatment options which, in turn, delays the healing process.

I also want to add that Del Miller makes a very good point too. There was a physician back in my third year of med school that taught me how to listen better and be more humble with patients as to gain their trust. One of the techniques was to lean slightly towards them during conversations and to always keep the chair I sat one at a lower level compared to the seat/chair the patient was on. It's to keep the patient from being intimidated by the physician.

Sorry for any typos, wrote this quickly on an iPad. Again, great article. Keep up the great work.