I'm an extreme introvert who develops software of a sort (websites), and my ideal work environment would be library-quiet. Where I work, most employees sit in cubicles with low walls that don't block sound. Higher-ups have private offices. I find that the collaboration potential afforded by the open office is outweighed by the distraction. I do like the "pod" idea—there should be designated areas for spontaneous and chatty collaboration, but the default workspace should be quiet. Being situated near incessant phone users is somewhat of a drag, but I am finding some relief these days in my noise-cancelling headphones worn over foam earplugs.

This piece reminds me of a great cartoon by Jason Heeris that gets right to the heart of the matter.