Great article and timely for us after our 2012 review highlighted we've reached the need for greater derail in our process documentation to reduce the stress of 'new guard'.

As the founder but also now a remote working member of the team, using process to define culture is vital for me. Not being there to explain and justify means that often individual interpretation causes confusion and additional stress. Our process documentation has been delegated within the team and I wouldn't change that, but I now see that myself and long standing staff need to add the 'why' so future recruits can appreciate where the processes stemmed from.