I've read this book cover to cover and have recommended it to every IT manager at UC Santa Cruz. In fact, I had a staff member purchase enough copies to give out so that it's now in the hands of folks who can really benefit from your no-nonsense content and approach.

T'was a real delight to discover, on page 142, your discussions of "the view". At an IT managers' meeting yesterday we read the paragraph aloud, tapped the memories of our local historian, and were able to ID your former supervisor. You'll be happy to know that he's now retired and is a frequent denizen of Burning Man.

Thanks for creating such a great management resource. Now, if I could get everyone to read this _and_ learn to play World of Warcraft for the management lessons it teaches, I'd have a complete managerial curriculum set to go...