One of the most frequent pieces of advice I give people debating business decisions like whether a particular type of customer is worth the effort to address their particular needs (say, public-sector customers with specific needs for software running in Internet-disconnected environments) is "It's OK to decide either that you are or aren't going to do [whatever], but either one should be something you *decide* after discussion, not just something that happens by default." Otherwise you have no idea later *why* you are (or aren't) doing the thing, and whether or not you should or can change that stance now will be similarly unclear.