I'm catching up with years of this wonderful blog, and since this entry is almost recent, am commenting here. Not a manager myself (actually, the ONLY QA in a small company), but I must say these articles are great, and they help a lot to understand certain things and flows that I've suspected, but don't have the experience to pin-point yet.

And the Malcolm events? I so know what they are, without having been able to put it in so many words!!!

Thanks a bunch for taking the trouble to write these!