So one of your boxes poses the quetions "Am I going to learn anything?", but most of your steps to resolution don't teach you anything; They just cycle the power in different ways. If a triage step works you go strait to done. I see how this works as great triage system, but it doesnt seem like you would learn much. Not a lot there to keep the original problem from happening again. Just restarting is a kinda cop out solution. It never takes you to a place where you get a server that stays up for more than 3 weeks(as long as your stop learning after restarting). Just some thoughts.

I too will reach a point where learning is a secondary goal behind getting back to work though.

Love your writing, A CompSci prof had us read Managing Humans in school and I've been hooked ever since.