Your Monday morning useless brain teaser:
Big fan of NetFlix here. Been using the service for just under year and have no major complaints.
This weekend, I accidentally sent a movie back w/out the DVD sleeve. When I discovered the orphan sleeve next to the TV, I thought, “Ooops. How are they going to identify the movie and that I returned it?” A quick examination of another mailing envelope showed the same bar code on the enveloped as the DVD… ok, so I assumed they could still figure out that I sent The Ring back… cool.
This morning, I received the regular “We’ve received: The Ring — Rate it Now!” email and I thought that was that. All done. One hour later, I received another email from email@example.com titled “Netflix Account Alert: Sleeve Missing” which gently asked me to “be sure to include the appropriate white sleeve with all future returns.”
The question is: if Netflix truly marks both the white sleeve and the mailing envelope with the same bar code for tracking, why do they care if I return the sleeve? Why do they even have a sleeve? Is this for error correction to prevent just my sort of stupidity? Doesn’t this duplication encourage stupidity like mine? Wouldn’t a single envelope reduce complexity and cost?